Publications

Anyone who has ever worked in retail can tell you that customers come in all shapes and sizes, from the sublime to the ridiculous. Retail staff are the ultimate people-watchers, able to identify various customer species with just the briefest glance. Sometimes, this is a matter of survival on the shop floor.

In this people-watcher’s guide to the wild world of shopping, experienced retailer Mem Davis takes a lighthearted look at the various breeds of customer that inhabit Australia’s malls. By turns funny and shocking, A Field Guide to Retail will ensure you’ll never look at a shopping centre the same way again.